Shipping Policy

Shipment processing time

All orders are processed within 1 – 3 Business days, orders are not processed during the weekends or national UK Bank Holidays such as Christmas, New Years, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday and Summer Bank Holidays. If we are experiencing high volume of orders and processing is delayed we will communicate these delays on the website.

UK Shipping rates and delivery estimates

Orders are shipped via Royal Mail and/or DPD.

Orders Under £150
Standard Shipping (2-4 business days)
Cost: £4.99

Orders Over £150
Standard Shipping (2-4 business days)
Cost: Free

Express Shipping (1-3 business days)
Cost: £5.99

Shipment to P.O. boxes

We cannot deliver to P.O Boxes.

Shipment confirmation

You will receive an email when you order has been dispatched.

Customs, duties, and taxes

Wilfa UK is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


If you received your order damaged, please contact our support team directly to file a claim within seven days of receiving your item. Please save all packaging material and damaged goods before filing a claim.